Covisian is the partner of choice for companies who want to amaze their customers, constantly surpassing their expectations in managing the relationship.
Our team’s passion and talent, the use of sophisticated Analytics systems and the adoption of rigorous processes are distinctive advantages to which we are committed on a daily basis.
3rd BPO operator in Italy
millions of euro in turnover
millions of annual contracts
The excellence paradigm is based on distinguishing elements
Our Customer Analytics Lab is the place where a multidisciplinary team (process analysts, psychologists, data scientists, computer programmers, speech analytics experts…) re-designs the customer experience to significantly improve the KPIs of the customer as churn, ARPU and NPS. This approach enables a win-win business model in which the BPO provider and its partners work together to achieve objectives that converge into a common metric.
The Covisian operations are strictly governed by ‘Sparta’: a proprietary management model which, combined with a sophisticated scheduling algorithm, allows for maximizing efficiency by providing the best allocation of resources. A real time monitoring system that ensures the achievement of performance targets.