About

{CX level up}

Elevated CX outsourcing

Growth & Conversion

Market specialization

A transformative BPO with proprietary technology



{Insights}

Business Cases

Blog

News

Events

Beyond the traditional Customer Experience


{Next-Gen ops}

AI Operation Center

Control Room

Q Model

The future of customer management driven by next-generation operational infrastructure

About

{about}

Building an easier world.

Solving people’s and companies’ problems providing outstanding Customer Care & Experience services.

Building an easier world
Building an easier world
For over 35 years, Covisian has redefined Customer Experience by combining people, AI, and data-driven solutions. With 400+ million in revenue, 17,000 associates, and 12,000+ positions worldwide, we manage over 1 million daily interactions in 20+ languages and support more than 4,500 active clients as a trusted Tech BPO partner.

{Our story}

1998

Company founded in Turin in 1998 by Gabriele Moretti

1998

Company founded in Turin in 1998 by Gabriele Moretti

1998

Company founded in Turin in 1998 by Gabriele Moretti

2008

Development of Sparta Technology

2008

Development of Sparta Technology

2008

Development of Sparta Technology

2015

Aksìa PE as shareholder

2015

Aksìa PE as shareholder

2015

Aksìa PE as shareholder

2016

Acquisition of Visian Creation of Covisian

2016

Acquisition of Visian Creation of Covisian

2016

Acquisition of Visian Creation of Covisian

2017

Acquisition of Vivocha

2017

Acquisition of Vivocha

2017

Acquisition of Vivocha

2018

Development of Sparta AI

2018

Development of Sparta AI

2018

Development of Sparta AI

2019

Acquisition of GSS Global Expansion

2019

Acquisition of GSS Global Expansion

2019

Acquisition of GSS Global Expansion

2022

AI avatars for customer service

2022

AI avatars for customer service

2022

AI avatars for customer service

2023

Acquisition of Esosphera GAIA

Acquisition of Credires

2023

Acquisition of Esosphera GAIA

Acquisition of Credires

2023

Acquisition of Esosphera GAIA

Acquisition of Credires

2024

Launch of SmileCX - The unification of Customer Care

Acquisition of Centrinex US Expansion

2024

Launch of SmileCX - The unification of Customer Care

Acquisition of Centrinex US Expansion

2024

Launch of SmileCX - The unification of Customer Care

Acquisition of Centrinex US Expansion

2025

Acquisition of CUP Solidale

Launch of MediCX

Launch of QuantiCX

2025

Acquisition of CUP Solidale

Launch of MediCX

Launch of QuantiCX

2025

Acquisition of CUP Solidale

Launch of MediCX

Launch of QuantiCX