{CX level up}
Elevated CX outsourcing
Growth & Conversion
Market specialization
A transformative BPO with proprietary technology
{Insights}
Business Cases
Blog
News
Events
Beyond the traditional Customer Experience
{Next-Gen ops}
AI Operation Center
Control Room
Q Model
The future of customer management driven by next-generation operational infrastructure
We resolve the Customer Care problem of this era…
Keeping the human always in the loop.
{TECH. PEOPLE. SMILES.}
{TECH. PEOPLE. SMILES.}
______ Powering customer interactions for 4,500+ brands unifying Agentic AI, human expertise, data, and processes into a single, seamless flow that eliminates friction and accelerates customer lifetime value.
______ Powering customer interactions for 4,500+ brands unifying Agentic AI, human expertise, data, and processes into a single, seamless flow that eliminates friction and accelerates customer lifetime value.
______ Powering customer interactions for 4,500+ brands unifying Agentic AI, human expertise, data, and processes into a single, seamless flow that eliminates friction and accelerates customer lifetime value.
______ Powering customer interactions for 4,500+ brands unifying Agentic AI, human expertise, data, and processes into a single, seamless flow that eliminates friction and accelerates customer lifetime value.
AI alone is not the answer
AI alone is not the answer
Covisian is the first CX partner shifting the focus from 'how to automate processes' to how to truly care for customer needs
People and AI as a single customer experience system
Unifying KPIs for a real-time strategic overview.
Monitoring CX in real time.
Unifying KPIs for a real-time strategic overview.
Monitoring CX in real time.
Minimizing AHT while maintaining service quality.
From reducing contact to maximizing human value.
From reducing contact to maximizing human value.
Minimizing AHT while maintaining service quality.
Minimizing AHT while maintaining service quality.
From reducing contact to maximizing human value.
From reducing contact to maximizing human value.
Other CC
Covisian
Humans always in control
For the first time, operator evolve into CX professionals in the AI Operation Center
{An original approach}
Exceptionally human conversations
Exceptionally human conversations
Exceptionally human conversations
Exceptionally human conversations
More interactions.
Higher client satisfaction.
Same team.
{01}
AI Supervised. A patented approach unique in the market
Not AI vs. humans. Not CX vs. revenue. We deliver full-stack operations, where humans and AI work together toward one outcome.
{01}
AI Supervised. A patented approach unique in the market
Not AI vs. humans. Not CX vs. revenue. We deliver full-stack operations, where humans and AI work together toward one outcome.
{01}
AI Supervised. A patented approach unique in the market
Not AI vs. humans. Not CX vs. revenue. We deliver full-stack operations, where humans and AI work together toward one outcome.
{02}
The operational reality?
Substantially reduced AHT per agent.
Maximized Customer Experience.
{02}
The operational reality?
Substantially reduced AHT per agent.
Maximized Customer Experience.
{02}
The operational reality?
Substantially reduced AHT per agent.
Maximized Customer Experience.
{03}
The result?
One agent handle multiple conversations at the same time. Customers receive fast, accurate and human answers.
{03}
The result?
One agent handle multiple conversations at the same time. Customers receive fast, accurate and human answers.
{03}
The result?
One agent handle multiple conversations at the same time. Customers receive fast, accurate and human answers.
Customer Journey
Orchestrate every interaction
Orchestrate every interaction
Choose dynamically who intervene in each point of the journey.
Get a full control of the conversations that was never possible before.
Get a full control of the conversations that was never possible before.
All your operational efficiency metrics fused with real-time experience indicators, inside your AI Operation Center.
Stronger customer relationships
Agile scalability
Mitigated financial risk
Robust operations
Accelerated ROI
Real-time unified KPIs
{Change the model. Change the result.}
From price per hour to price per outcome
From price per hour to price per outcome
From price per hour to price per outcome
{CX level up}
End-to-end customer operations.
BPO services built around your customer
Elevated CX outsourcing
Customer-centric innovation
Agility & flexibility
Security & compliance
Client loyalty
Industry specialization
Tech-agnostic flexibility
Strong consultancy profile
Growth
& Conversion
Nearshore & offshore agility
Multilingual scale & capabilities
Performance-driven benefit centers
Value-optimized pricing models
Market
specialization
Financial
Insurance
Automotive
Travel
Telco & Media
Healthcare
Utilities
ONG
{CX level up}
End-to-end customer operations.
BPO services built around your customer
Elevated CX outsourcing
Explore more
Customer-centric innovation
Agility & flexibility
Security & compliance
Client loyalty
Industry specialization
Tech-agnostic flexibility
Strong consultancy profile
Growth
& Conversion
Explore more
Nearshore & offshore agility
Multilingual scale & capabilities
Performance-driven benefit centers
Value-optimized pricing models
Market
specialization
Explore more
Financial
Insurance
Automotive
Travel
Telco & Media
Healthcare
Utilities
ONG
{Control room}
We deliver global real-time CX control
We deliver global real-time CX control
We deliver global real-time CX control
Any country. Any industry. Any operation.
Any country. Any industry. Any operation.
Any country. Any industry. Any operation.
Covisian’s Control Room
An AI-powered, real-time operational control system, scaling globally to ensure consistent performance and premium CX quality across any omnichannel service and digital market.
AI-Driven direct hours reduction
Maximization of revenue per hour
Operational indirect hours reduction
{Control room}
We deliver global real-time CX control
Any country. Any industry. Any operation.
Covisian’s Control Room
An AI-powered, real-time operational control system, scaling globally to ensure consistent performance and premium CX quality across any omnichannel service and digital market.
AI-Driven direct hours reduction
Maximization of revenue per hour
Operational indirect hours reduction
{q - model}
Quality & performance doesn't happen by accident
Quality & performance doesn’t happen by accident
Our quality model is built from the ground up — real-time monitoring by dedicated team leaders, live performance insights through the Q Index, and continuous agent development that turns improvement opportunities into measurable results. This is how elite CX gets delivered, consistently.
Q
Q
Real-time operational visibility across your entire program
Dedicated team leaders ensuring end-to-end quality across every interaction
Continuous coaching that closes skill gaps before they cost you
High-performing agents equipped with the right tools to hit KPIs — every time
{q - model}
Quality & performance doesn't happen by accident
Our quality model is built from the ground up — real-time monitoring by dedicated team leaders, live performance insights through the Q Index, and continuous agent development that turns improvement opportunities into measurable results. This is how elite CX gets delivered, consistently.
Q
Q
Real-time operational visibility across your entire program
Dedicated team leaders ensuring end-to-end quality across every interaction
Continuous coaching that closes skill gaps before they cost you
High-performing agents equipped with the right tools to hit KPIs — every time
{an international company}
Delivering outstanding customer operations worldwide
Delivering outstanding customer operations worldwide
Delivering outstanding customer operations worldwide
Associates
Positions
Brands
Languages
{Work with us}
Work with us
Work with us
Work with us
Become a
CX Professional
Lead the CX transformation worldwide
