{CHI SIAMO}
La gestione della qualità del contact center in un unico indice
Qualità operativa che migliora le performance
{01}
Measure
{02}
Understand
{03}
Improve
Real time
Qualità operativa che migliora le performance
Real time
{01}
Measure
{02}
Understand
{03}
Improve
Your team can step in the moment a call starts to slip
Playbooks guide agents through every critical step and score each conversation from 0 to 100%, while the CX index shows how the customer is experiencing it at the same time.
Script adherence
CX index
{01}
Real-time CX Index.
Save the conversation before you lose the customer. Spot a bad experience as it happens, not in next month’s report.
{02}
Script adherence.
Every call compliant, every agent consistent. Less legal risk, fewer missed sales, and the same quality on every call.
{03}
Allineamento COPC® e certificazione ISO
Il management operativo mantiene il pieno controllo delle informazioni attraverso un’unica dashboard in tempo reale.
